Frequently Asked Questions
Find quick answers to common questions about accounts, payments, and gameplay.
Game crashes can occur due to several reasons: insufficient device memory, outdated game version, or device incompatibility. Try these steps: 1) Close other apps to free up memory, 2) Update the game to the latest version, 3) Restart your device, 4) Reinstall the game if the issue persists.
Most of our games automatically save your progress locally on your device. To ensure your progress is backed up across devices, sign in with your Google Play Games (Android) or Game Center (iOS) account. You can also link your account through the in-game settings menu.
Yes! Most of our games can be played offline. However, certain features like leaderboards, achievements, and social features require an internet connection. In-app purchases also require connectivity to process.
Refunds are processed through the app store where you made the purchase. For Google Play, go to play.google.com/store/account and find your purchase. For iOS, visit reportaproblem.apple.com. Refund requests are reviewed by Apple/Google and typically processed within 48 hours.
If you haven't received your purchase: 1) Restart the game, 2) Check your internet connection, 3) Restore purchases from the in-game settings. If the issue persists, contact us with your transaction ID (found in your email receipt) and we'll resolve it within 24 hours.
No! All our games are free to play and can be completed without any purchases. In-app purchases are optional and provide cosmetic items, convenience features, or help you progress faster. We believe in fair gaming for everyone.
If you previously linked your account to Google Play Games, Game Center, or Facebook, simply sign in with the same account on your new device. If you haven't linked your account, unfortunately, progress stored only on your device cannot be recovered. We strongly recommend linking your account in the game settings.
Yes! First, ensure your account is linked to a cloud service (Google, Apple, or Facebook) on your old device. Then, install the game on your new device and sign in with the same account. Your progress will automatically sync.
To delete your account and all associated data, go to the in-game settings and look for the "Delete Account" option. Alternatively, contact us at contact@bloodmoon.mobi with your account details. Account deletion is permanent and cannot be undone.
We collect limited data to provide our services: device identifiers, gameplay statistics, and crash reports. We do NOT collect personally identifiable information like your name or email unless you voluntarily provide it. See our Privacy Policy for complete details.
You can opt out of personalized advertising in your device settings. On iOS: Settings > Privacy > Apple Advertising > Limit Ad Tracking. On Android: Settings > Google > Ads > Opt out of Ads Personalization. You can also manage ad preferences in-game.
Absolutely. We never store your payment information. All purchases are processed securely through Apple App Store or Google Play Store, which use industry-leading encryption and security measures. We only receive confirmation of successful transactions.